Dunkin' App Reviews

132 add

Where are the old cards from my original app?

My old cards did not transfer over to new app. Have I lost this money???? Cant get into old app to get card numbers to add to new app. Anyone else with this issue?

So many things wrong...

1) I should be able to pull up receipts from orders placed and not received by store. Today marks the third time Ive had to order twice, pay twice for one order...unacceptable. 2) I should be able to order my coffee exactly as I like it. If I want half decaf and half regular, I should be able to modify it that way. Lets get to work on fixing these issues and refunding me my monies lost due to idiocy

Why did they need to change the app?

The original app worked just fine. Im so frustrated with this new one. Its less user friendly, difficult to find the things I need, and as of right now, the $10 I loaded onto it this morning is not reflecting. But it came out of my checking acct just fine. It takes forever to update and the history is saying I have no activity when Ive been there 4 times this week.

Back up the hype

I liked the old app but realize everything needs a change to keep up with the Joneses. Im not sure why or how an app gets released without being 110%. Theres no transaction history. Error! Theres the option of ordering on the go but one DD within 20 miles that participates in it. I dont like the layout of the perks. Give us a viewing option for those that dont want to see giant arse perks pics. The Joneses are laughing at you Dunkin.

Yikes!

Im sticking with the old App. The new App doesnt follow any of Apple recommended UI interfaces for iOS Apps. I hate left or right panel menus on mobile Apps. Now you have to flip through multiple screens to do anything! Before it was just 1 or 2 screen operations! They should have just updated the UI so that it takes advantage of 4 inch and retina displays! And converted those PDFs to display on mobile apps. So many things they could have done to improve the App but they chose to redesign it. Just wrong!!!

Wont log in

It wont let me log in. I even reset my password. Its just saying my info is wrong. Should have kept the old app.

Refuse to download

I choose to download apps based on the reviews of other users. Because of the reviews Ive read here, Im not even going to try to download this app. Ill stay with the old app.

Disappointed

Where can you purchase a e-gift card in the new DD App? It says you can but cant seem to find it, it was much easier in the old DD App,

Needs improvements

Theres not much difference in the new DD app. One issue that stands out is the transaction history. It no longer shows in either app. I would like to see this feature added back.

LOVEEE

I love dunkin and the app allows you to call ahead of time which is soooo convenient !!!

Awessssomeeeeee

Love it!

Not ready for launch want old app

This is disappointing. Old app was easy to send gift cards and this is difficult. Try to get nutritional facts under a custom order and it wont produce the number. I expect more from Dunkin this needs tweaking.

Much better. Just one thing...

The rewards page does not need those big images to represent each offer/reward. It makes it tough to get a quick scan of what you have available. I actually preferred the old Offer page. Thanks!!

Terrible

Transaction history never shows. Didnt auto sync my card with perks even though I logged into my account and I never get alerts if I have rewards.

Thanks for the fix

Love the new interface, but having never done auto reload until this new app, it consistently tells me theres an error in processing the auto-reload for my card. Ive even attempted to add a new dunkin card and payment method for it and the same thing happens. Please fix. Update: the latest update fixed the auto-reload for me. Thank you!

What happened to Apple Watch support

I used to use the old app on my Apple Watch all the time. Much easier in drive through lane hold up my watch, scan, grab my drink and go.

Logs me off

Very disappointed. I have to log in everyday. I wouldnt mind so much if they would connect it to biometric. The old app keeps me logged in.

Improvement Needed

1 - Auto load no longer works. Cant even set up for a new card. 2 - No longer have ability to save home and work stores for easy lock screen access. 3 - New layout not very intuitive or user friendly.

Terrible App.

Old app was much better. New app doesnt allow for more than one active login. Need to keep signing in between devices. FIX this! Other glitches in user interface as well...

Doesnt update money- no transaction history.

This app is not functioning properly. It does not update the amount on my card, even after days, restarting phone, deleting and redownloading the app. There is also no transaction history so I have no record of what I have spent or if my points are correct.

  • send link to app