Dunkin' Donuts - Offers App Reviews

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I am getting very frustrated. Every time I try to place a to go order I get Dunkin donuts stopped working There must be a way to place my order or they better fix their site from the app.

I'm getting really frustrated with the app. I have deleted it and redownloaded it to try and make it work, but it won't!!! Every time I try to add an item to the cart, it says "unable to add item to cart", NO MATTER WHAT ITEM IT IS!! Seeing all of these bad reviews, I think I just might find some other coffee shop to buy coffee at.

Dunkin Upgraded their app and wiped my account profile from my phone - I can see my balance online, but there is no way to log into the app to recover my balance and rewards - dirty trick or just plain bad programming? Either way - if it is not fixed soon, I think this is a pretty good case for a class action lawsuit. Figure it out.

I am also locked out of my app! It is telling me that my email address or password are incorrect, yet I can use them to log in online. I really wanted my "Ravens won" free coffee today! I tried deleting and reloading the app, but it still won't let me in. So disappointed!

Perks week reload for $10 get &15, didn't work only got $10.. Then purchased 2 coffee and sandwhich, didn't get any points was told by cashier the store was offline.. What is going on?????

New to the app. First couple times I tried to use it nothing I wanted was in the app. I go to my local DD the items I want are in the rack. Why bother with app if you can't program it properly. What a worthless app. Now I will be in a battle to get my funds back. BBB here I come!

Haven't been able to log in since the upgrade. Have changed my password 3 times. Works online, but not on app.

HORRIBLE! Wish I would not have upgraded. Very frustrating! Can't log into the app on 2 mobile devices so both me and my husband do not have access to this. At least the old app did that. Hope this is fixed soon. This was one of the reasons I liked DD, neither of us had to carry money with us.

I took a screen shot of the QR code and sent it to my husband. That way we can both use the card. Won't help with online ordering, but at least we both don't have to keep the cash on hand

works about half the time.... right now i am trying to order 4 coffees for the crew at work and it keeps reading "unable to submit order at this time- please try again" well .. quick check is right down the road and 4 X-large coffees will literally be half of what DD is charging... technology is great !! WHEN IT WORKS

Getting ready to be a Starbucks customer due to this new app! It won't let me load it! I have lost money on points and Patriots coffee due to the fact that I can't use my card. Something better change fast!

Good app but the FAQs don't include how to delete OTG Favorites. Anybody figure this out?

Agree with _everyone_! A real downgrade from the old app. Starbucks has kept up in the app department. I hope DD can find actual developers to work on theirs. This stuff is all a little new, so I try to tolerate these disastrous releases, but it does strain one's loyalty. These apps are for people who are in a hurry and they need to work.

Infuriating that the old app was always up and running as I approach the drive-thru window and the new one almost NEVER is. I can use it through the Wallet app on my iPhone but cannot see special offers or rewards. Fix this soon. You are seriously eroding my loyalty and making me feel like a "Dunce" for going to "Dunks."

Extremely frustrated with the new App. It logs me out almost always and then I have to pay in some other way as to not hold up the line. I am originally from Massachusetts and have been drinking DD''s for over 40 years. Please get this app fixed.

Not user friendly

Love the idea of how his app should work. The layout is not user friendly. On the go ordering is crazy. You submit your order. Then click start making my order. Then only to realize you have another screen to pick walk in or drive thru. MANY MANY times I try to use the on the go ordering and Im guessing the system is off line from the stores. Also when ordering food it does not give enough options to order your food. App needs some revamping.

Not enough options!

This app would be great and so convenient if there were more options. For instance, if youre ordering a breakfast sandwich on a bagel, theres no option to have your bagel toasted. And if youre ordering a bagel, the only spread you can order is regular cream cheese: not even butter! Not to mention that the selection of bagels, donuts, and muffins on the app is extremely limited. Its a great app for ordering coffee since you can customize it to your liking, but if youre ordering food, you might as well just stand in line unless you like the most basic menu items. Please fix this, Dunkin! I understand every store offers different menu items, but come on, at least add an option to have your breakfast sandwich toasted or add butter to your bagel or croissant! Those are simple fixes!

Very bad app

Updated to new app and cant use it, it takes so much time to pay with it, that I have to use the old app. Please do something about!

Logged off everytime

Every time I open the app I have to re-log back in also does not work on multiple devices so everybody in the family needs a Dunkin Donuts card and a different sign on this is a waste

HORRIBLE!!!!!!

This app is just awful. I would not recommend this app.

Downgrade

The old app was better because at least the notifications and wallet updating worked. App support was informed and its still not fixed.

Way to many steps

Theres to many steps! When you order coffee you have to hit order pay then Im ready to pick up. It should be order hit pay & done. I have order & forgot the pick up part. Which then made me late. Also if you order a muffin & wanted toasted with butter theres no option. This app is not user friendly at all. I thought it was me, but like I king through the reviews its not. Most times I just use my Starbucks app. Its way easier to navigate.

  • send link to app